ApsisCom | Pure High-Speed Internet Servicing all of Ontario
Check out our frequently asked questions and contact us if you still need help.
We offer 4 cable internet plans and 4 DSL internet plans. Our broadband cable internet packages start as low as $45 for 15Mpbs, our 40Mbps plan is $50/Month, the 60Mbps plan is $65/Month and lastly our 120Mbps plan is $85/Month. Our DSL internet plans start at $26 per month for 5Mbps ($8.00/M dry loop fee may apply for this plan). The DSL 15Mbps plan is $40/Month, the DSL 25Mbps plan is $42/Month and finally, our 50Mbps plan is $47/Month.
Our current cable internet promotions are as follows;
We are located at 4635 Queen Street, Niagara Falls, ON.
You can always go to our website and type in your address and postal code Click Here to Check and it will tell you whether or not we can service you. Keep in mind if you are typing in a postal code for a brand new house or development, your postal code may not be in our system yet! Even if it says no still give us a call at 1 (866) 954 5176 or visit our live chat on our website to have a live agent research it for you. Our robots do their best, but nothing beats the personal touch of a live customer service representative. If you live in Welland, Thorold, St Catharines, Niagara Falls, Niagara on the Lake, Grimsby, Beamsville, Vineland, Fort Erie, Port Colborne, Chippewa or all points in between in the Niagara Region and want affordable internet we probably service you! We also service the entire Golden Horseshoe, so If you live in Winona, Stoney Creek, Hannon, Hamilton, Ancaster, Dundas, Flamborough, Burlington, Oakville, Milton, Acton, Limehouse, Georgetown, Norval, Oakville, Bronte or anywhere in the that region we can get you the best internet service possible.
Besides the fact that we offer some of the best quality internet in Southern Ontario there are many reasons to switch to Apsis. Some people like that we are, compared to the telecommunication giants a relatively small company and try to project that small company feel to our clients. We like to get to know our customers and quite often enjoy talking to them as much as they enjoy our amazingly fast internet. We also have a store front which may not be important to some people but having a brick and mortar storefront where you can come in and meet that voice on the phone and talk one on one with an agent is not only comforting, but it puts accountability on our agents to give the exceptional customer service we demand of them. Finally, the number one reason why people switch to us is the price. We offer affordable high-speed unlimited internet, on top of exceptional customer service and us being "in your backyard" we think that makes us stand out above all other internet service providers.
We offer several forms of payment, we do direct billing with all major credit cards as well as Visa Debit and Mastercard Debit cards. We also accept cash, cheques and email transfers. Your bill is due on the 1st of every month. What most of our clients do is authorize us to bill their cards on the 1st of every month making paying bills a breeze.
We have a state-of-the-art client portal for you to log in to view EVERYTHING to do with your account. Navigate to www.apsiscom.ca and log in with the credentials you set up after you sign up.Every invoice and payment you have ever made is right there at your finger tips.
This depends on wether you are getting an install or if you are transferring from an existing cable provider. We can generally get you up and running in 5-10 business days. 5 days for transfers and 10 days for installs.
To get connected to the internet, you need a modem. A modem creates one wired connection to the internet. However, you probably have multiple computers, smartphones, tablets and gaming consoles online, so you will need a router. A router connects to the modem and shares its connection, giving your devices access the internet.
Unlimited internet mean there is no limit to the amount of data you can use each month. At Apsis we only offer unlimited internet, we don’t care how much you use. We don’t even keep track of who uses what. We just want you to enjoy our internet not worry about download caps.
When doing your sign up you will be prompted to pick a tentative installation date at least 10 days from your sign up day. There is no guarantee this will definitely be your installation date so a member of our customer service team will be EMAILING you with a confirmation of the date when we receive it
Voice over Internet Protocol or "VoIP" phone service uses technology that converts your voice into a digital signal, allowing you to make calls directly through the internet.
Our VoIP phone service starts at $15/month if you would like voicemail it is an additional $5/month. You will also need an ATA (Analog Telephone Adaptor) that is a one time fee of $65.
Yes, you can keep your current phone number! In order to "port" your current phone number, we do require a one-time fee of $40.
We will need a copy of your most recent invoice from your current provider and you will also need to sign an LOA (provided by Apsis).
We are located at 4635 Queen Street, Niagara Falls, ON.
The modems we provide do not have wifi built in for one reason only, not every customers house is the same. The wifi needs for a customer with a 5000 square foot house are vastly different then the needs of someone in a tiny basement apartment. We offer our AirCube router at an additional cost that provides amazing wireless coverage. It also gives us the ability to manage your wifi remotely from our office. Anything from simply changing your wifi password to dealing with devices that have poor signal or won’t connect at all, we’re able to completely deal with over the phone. For customers with a larger home, or for people who have wifi "dead spots" in their houses, purchase an additional AirCube, plug it into a power outlet anywhere in your house. It will take signal from the first AirCube and amplify it giving you complete wifi coverage throughout your home.
Unlike your old cable TV service, our TV service uses Internet Protocol TV technology. This means we can easily add additional features to improve your experience.
Our TV service is delivered through Internet Protocol TV technology, sending the TV content to your home via your home internet connection.
We have tons of popular sports, news and network channels. Our prebuilt TV packages cover most needs, but can be supplemented with an a la carte channels or theme packs.
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